Privacy policy

1. Introduction

Aaradhya Enviro values your privacy and is committed to protecting personal and business information shared with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we may share it, how we protect it, and what choices you have. This policy applies to information collected through our website, forms, email, telephone, WhatsApp, social channels, and during pre-sales or project execution discussions. By using our website or sharing your information with us, you agree to the practices described below. If you do not agree with this policy, you may choose not to use our website or services.

2. Scope and Applicability

This policy applies to visitors, leads, customers, vendor contacts, and partner representatives who interact with Aaradhya Enviro. It applies to both personal information and business contact data where identifiable individuals are involved. It does not apply to third-party websites linked from our pages, such as map providers, payment gateways, social media platforms, or government portals. Such third-party platforms operate under their own privacy policies, and we recommend reviewing them before sharing any data on those systems.

3. Information We Collect

We may collect information that you voluntarily provide, including full name, phone number, email address, company name, designation, project location, service requirements, and communication preferences. During project consultations, we may collect site details, compliance status, process descriptions, utility consumption data, and regulatory documentation references that are necessary to prepare technical proposals or execution plans. We may also collect limited technical information through website analytics, such as browser type, device characteristics, referral source, page views, and approximate geographic region. We do not intentionally collect sensitive personal data unless it is necessary for legal compliance or contractual documentation.

4. How We Collect Information

Information is collected through contact forms, inquiry calls, WhatsApp messages, email communication, event interactions, and service onboarding workflows. We may receive additional details through publicly available sources or references shared by your organization when seeking consultancy services. Where lawful and appropriate, we may use cookies or analytics tools to understand website usage patterns and improve user experience. Any collection method is designed to stay relevant to service delivery, compliance communication, customer support, and business continuity.

5. Purpose of Processing

We process information to respond to inquiries, provide quotations, evaluate technical feasibility, plan service delivery, execute consultancy assignments, support compliance activities, and maintain communication during and after project completion. We also process information for invoicing, recordkeeping, contract management, regulatory reporting support, quality monitoring, and internal training. In certain cases, we may use contact details to share service updates, compliance alerts, or relevant announcements. You can opt out of non-essential communication at any time by contacting us using the details provided in this policy.

6. Legal Basis and Consent

Our processing is based on one or more lawful grounds: your consent, necessity for pre-contractual or contractual actions, compliance with legal obligations, and legitimate business interests such as customer support and service improvement. When consent is relied upon, you may withdraw it at any time, subject to limitations where processing is required for active contracts, financial records, safety obligations, or legal compliance. Withdrawal of consent does not affect processing already performed on a lawful basis prior to withdrawal.

7. Data Sharing and Disclosure

We do not sell personal information. We may share relevant data with trusted service providers, consultants, subcontractors, laboratories, technology vendors, logistics partners, and professional advisors strictly on a need-to-know basis. Data may also be disclosed when required by law, court order, audit process, or government authority. When working with partners, we seek to ensure suitable confidentiality and security obligations are in place. We may share anonymized or aggregated information for internal reporting, planning, and service optimization without identifying individual persons.

8. Data Retention

We retain information only for as long as necessary for the purpose for which it was collected, or as required by applicable law, tax regulations, contract obligations, and audit requirements. Lead information may be retained to maintain communication history and respond to future inquiries. Project data may be retained for warranty support, compliance traceability, and legal defense where necessary. When data is no longer required, we take reasonable steps to delete, anonymize, or securely archive it according to internal retention standards.

9. Security Measures

We use reasonable administrative, technical, and organizational safeguards to protect data against unauthorized access, misuse, loss, disclosure, or alteration. These measures may include role-based access controls, credential protections, device security, restricted document sharing, and periodic review of access privileges. While we strive to protect all information, no digital transmission or storage system can be guaranteed absolutely secure. Users are encouraged to share information responsibly and avoid sending unnecessary sensitive data through unsecured channels.

10. Cookies and Analytics

Our website may use cookies and similar technologies to improve navigation, understand traffic patterns, and enhance performance. These tools may collect non-sensitive usage data such as session duration, popular pages, and approximate region. You can manage cookies through browser settings, including blocking or deleting stored cookies. Disabling some cookies may affect certain website functions. We use analytics data primarily for usability improvements, service relevance, and better content planning.

11. Your Rights and Choices

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data no longer required, restriction of certain processing, or clarification regarding data handling. You may also request withdrawal from marketing communications. To protect privacy and prevent unauthorized actions, we may ask for identity verification before fulfilling requests. Some requests may be limited where we must retain data for legal, contractual, accounting, or dispute-resolution requirements.

12. Cross-Border Processing

In certain technology or collaboration workflows, limited data may be processed on servers located outside your immediate jurisdiction. Where this occurs, we aim to apply appropriate safeguards and contractual obligations with vendors to maintain confidentiality and security standards. By using our website and services, you acknowledge that information may be processed in locations where data protection laws may differ, while we continue to handle data with responsible and lawful care.

13. Children's Privacy

Our services and website are intended for business users and adults. We do not knowingly collect personal information from children. If we become aware that child-related data has been provided unintentionally, we will take reasonable steps to remove such information from our active systems, unless retention is required by law. Guardians who believe a child has submitted personal information may contact us for review and corrective action.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technology systems, or service scope. When changes are material, we will revise the "Last updated" date and publish the revised policy on this page. Continued use of our website or services after policy updates indicates acceptance of the revised terms, unless prohibited by applicable law.

Third-party services used on this website

Enquiry and call-back forms on this website are delivered to our team through Google Workspace (Google Apps Script and Google Sheets). The contact page embeds a Google Map, which is loaded from Google's servers. If website analytics is enabled, it is provided by Google Analytics. These providers process data under their own privacy policies. We do not sell your personal information.

15. Contact and Grievance

For questions, requests, or grievances regarding this Privacy Policy or personal data processing, please contact Aaradhya Enviro at info@aaradhyaenviro.com or call 9975929212. Please include your name, contact details, and the nature of your request so we can respond efficiently. We will make reasonable efforts to review and address concerns within a practical timeframe.